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COVID-19 Updates and Policies

WE WILL UPDATE THIS PAGE AS NEEDED TO KEEP YOU INFORMED OF ANY CHANGES AT SOO MILL

July 17th, 2020

As per Algoma Health Unit Policies All Customers entering our stores and yards must wear Face Masks. We appreciate your cooperation in this matter.

 

May 27th, 2020

To our Valued Soo Mill Buildall Customers, 

DONATIONS TO FOOD BANKS:

Even as restrictions are lifted many in our communities remain without work, or limited opportunities to work. Many of the most vulnerable are the ones affected the most. This includes children who had opportunities for healthy breakfast and lunch options offered through the now closed schools. Soo Mill will donate $1.00 to local food banks for every new like we receive on our main facebook page: Soo Mill Facebook up to $1,500.00. If you have already liked our page please share and spread the word. Algoma and the communities within have shown how well we can work together through difficult times, let's continue to do this and show support to the organizations that look after those that need it most.

For more information on ways that you can help even more, please visit:

Elliot Lake Emergency Food Bank

St. Vincent's Place

United Way Food Security Program

Sault Ste. Marie Soup Kitchen

Salvation Army Food Bank

St. Joseph Island and Area Food Bank

Our stores are open with restrictions:

Temporary Store hours in Sault Ste. Marie: Mon. – Fri.: 7am to 6pm - Saturday: 8am to 5pm  - Sunday: CLOSED

Temporary Store hours in Elliot Lake: Mon. – Fri.: 8:00am to 5:00pm - Saturday 8:30am - 4:30pm & Sunday: CLOSED

Deliveries will be availble Monday to Friday, with no charge for in town deliveries over $100.00.

If you are interested in placing an order, here are some ways in which an order can be placed:

Sault Ste. Marie - Phone: 705-759-0533 or e-mail: orderdesk@soomill.com

Elliot Lake - Phone: 705-848-2282 or email: eladmin@soomill.com

Associates are capable of processing credits to accounts, or processing credit card payments over the phone.

In Person: Our Stores and Yards are once again open to the Public. Social Distancing Protocols are in effect and only a certain number of customers will be admitted at a time.

Our online store is avaialble to place orders for pick-up or delivery. Please visit: shop.soomill.com to learn more.

May 8th, 2020

To our Valued Soo Mill Buildall Customers, 

We are pleased to announce that we are now able to once again open our stores and yards to our customers. The number of customers will be limited and we ask everyone to follow social distancing guidelines. If you are picking up an order in one of our yards, we ask for you to remain in your vehicle while we load you or you may load your order yourself. We are still accepting phone, e-mail and online orders. Please check here for updated store hours and more information.

Temporary Store hours in Sault Ste. Marie: Mon. – Fri.: 7am to 6pm - Saturday: 8am to 5pm  - Sunday: 10am - 5pm

Temporary Store hours in Elliot Lake: Mon. – Fri.: 9:00am to 5:00pm - Saturday & Sunday: CLOSED

Deliveries will be availble Monday to Friday, with no charge for in town deliveries.

If you are interested in placing an order, here are some ways in which an order can be placed:

Sault Ste. Marie - Phone: 705-759-0533 or e-mail: orderdesk@soomill.com

Elliot Lake - Phone: 705-848-2282 or email: eladmin@soomill.com

Associates are capable of processing credits to accounts, or processing credit card payments over the phone.

In Person: Our Stores and Yards are once again open to the Public. Social Distancing Protocols are in effect and only a certain number of customers will be admitted at a time.

Our online store is avaialble to place orders for pick-up or delivery. Please visit: shop.soomill.com to learn more.

April 4th, 2020

To our Valued Soo Mill Buildall Customers, 

Soo Mill remains an essential service and will remain accessible to serve our cutomers. However, we will be only accepting orders over the phone or through e-mail at of Midnight, Saturday, April 4th. We are in the process of updating our website to allow for online purchasing and will update you as soon as it is available.

To prepare our stores for order prepping and fulfillment our stores will temporarily close until noon (12:00 pm), Monday, April 6th. After that time we will bring cutomer orderto their car. Associates are capable of processing credits to accounts, or processing credit card payments over the phone. Wireless pin-pads have been installed for the purpose of curbside pick-up or delivery.

Temporary Store hours in Sault Ste. Marie: UPDATED

Temporary Store hours in Elliot Lake: UPDATED

Deliveries will be availble Monday to Friday, with no charge for in town deliveries.

• Retail Stores and Lumber Yards will be closed to the public

• Curbside pick-up available during store hours.

If you are interested in placing an order, here are some ways in which an order can be placed:

Sault Ste. Marie - Phone: 705-759-0533 or e-mail: orderdesk@soomill.com

Elliot Lake - Phone: 705-848-2282 or email: eladmin@soomill.com

Associates are capable of processing credits to accounts, or processing credit card payments over the phone.

In Person:

Customers can line up outside while following social distancing protocols and a staff member will gather your order for you. Wireless pin-pads have been installed for the purpose of curbside pick-up or delivery.

Online Shopping - Coming Soon!

 

March 27, 2020

To our Valued Soo Mill Buildall Customers, 

These continue to be very challenging times. We are all doing our very best to adapt and keep everyone healthy and safe. It seems like only a short time ago, the world was normal and we could move around freely and safely. Now, we need to practice social distancing and our thoughts turn to family and friends that are more vulnerable. 

As a designated essential destination for your home and renovation needs, we have been focusing on enhanced safety measures as we continue to operate. You will see changes in our store and in some of our activities to safeguard our teammates and our customers. We would like to thank everyone that has experienced these changes and how you have responded positively and with understanding as we collectively work to stop the spread of coronavirus. We all know that together, we will work our way through these tough times. 

To protect our front line teammates and our valued customers, over the last few days we have: 

  • Installed plexiglass cashier screens at main customer interaction points 
  • Added floor markings and signage to our stores in order to promote the recommended social distancing 
  • Reinforced a thorough and frequent cleaning program throughout stores 
  • Reinforced an already high sterilization/sanitization standard for all teammates 
  • Eliminated delivery fees on all in-town deliveries over $50. 
  • Restricted deliveries to curbside/driveway to restrict interaction of our crews 
  • Reduced hours to allow our teams more time to clean, restock and rest 

Note New Sault Ste. Marie Store Hours: UPDATED 

We are updating our policies as the situation changes to safeguard our staff, customers and stores. We will continue to follow and work with the guidance of all levels of government, Health Canada and the Algoma Public Health to ensure that everything we do protects the communities that we depend on. We understand these changes do not always make for the easiest or most welcoming shopping experience and we sincerely appreciate your patience through this. That being said; if you're ill, or have any cold or flu like symptoms, have been exposed to COVID-19 or have been asked to self-isolate due to travel we ask that you not come in. 

On the positive side, you still have the same friendly teammates in our stores to support you. We’re incredibly proud of their continuing willingness to serve and help you while keeping their morale up throughout this very stressful time. Our people are in this with you. They are your neighbours, friends and family and we proudly stand with them in these tough times. 

Please stay safe, 

Randy Aikens 

President, Soo Mill Buildall